Why will my candle not stay lit?
All candles come with pre-trimmed wicks. You must trim your wick each time before relighting your candle to ensure a proper burn. The easiest way to do this is by pinching off the top burnt bits with your fingers or using a small tool like a nail clipper or wick trimmer. You should regularly trim the wicks of your candles to ensure a crisp burn.
What is tunneling and how can I prevent it?
Your candle can tunnel if you extinguish the flame before its optimal burn time, leaving a literal ‘tunnel’ around the outside. This leftover wax means your candle won’t achieve its maximum burn potential and can become difficult to light later on. We never want that to happen, so please ensure you are burning your candle until the entire top layer is liquid wax. This way it will set evenly with no tunneling.
I've tunneled my candle. Now what?
Don't stress! There's an easy fix if you've accidentally tunneled your candle. What you need to do is create a foil wrap around the sides and top of the tin, then poke a hole to light the wick. This will create an oven inside the candle for the edges to melt down. Make sure on first burn to always leave your candle lit until all the wax has melted to the edge, as this forms a memory ring for the next burn.
Does Cloudland Candle Studio offer wholesale or custom orders?
Yes, we offer wholesale orders and custom candles for any event! Please reach out to us at sales@shopcloudland.com with more details.
Candles ship approximately 1-3 business days after order is placed. Unfortunately we do not do international shipping at this time.
All of our products are carefully inspected before they are shipped.
Due to the nature of our products, used candles cannot be exchanged or refunded. Please note we also do not offer refunds on change of mind purchases. However, we’ll be more than happy to replace or refund products damaged during transit. If your candle was damaged during shipment, please contact us at hello@shopcloudland.com with proof of damage within 48 hours of receiving the order.